Complaint Policy
At Clothesx AI, user satisfaction is at the core of our mission, and we are dedicated to delivering a positive experience with Clothesx AI (the "APP"). We recognize that concerns or issues may sometimes arise, and we are committed to resolving them promptly and thoroughly. This Complaint Policy provides a clear process for users to report any problems they encounter while using our platform.
This Complaint Policy was last updated on 29 August 2024.
1. Customer Support
We have a dedicated support team available to assist users with any concerns or complaints they may have.
Our support team is committed to providing prompt and effective assistance. Users can reach out to our support team for any issues or inquiries related to the APP or its services.
All inquiries are handled by our support team with professionalism, confidentiality, and impartiality. We are dedicated to addressing users’ concerns as quickly and thoroughly as possible.
2. Submitting a Complaint
Users who wish to file a complaint can do so by contacting our customer support team at contact@clothesx.io or by reporting the issue directly through the "Contact" section of the APP.
3. Information to Include in the Complaint
To help us investigate and resolve the issue efficiently, users are encouraged to include the following details when submitting a complaint:
User's full name and email
A description of the complaint, including relevant details such as the date and time of the incident
Any supporting documentation or screenshots, if applicable
4. Complaint Handling Process
Upon receiving a complaint, our support team will acknowledge receipt of the complaint and begin an investigation. We aim to resolve complaints as swiftly as possible and provide updates to users throughout the process. If additional information is needed, our support team will reach out to the user to gather further details.
5. Commitment to Confidentiality
All complaints are handled with the utmost confidentiality. We will not share any details of the complaint with third parties without the explicit consent of the user, unless required by law.
6. Contacting Us
If you have any questions or need further clarification about our Complaint Policy, please reach out to us at contact@clothesx.io or report your concern directly via the "Contact" section in the APP. We are committed to resolving concerns promptly and ensuring a positive user experience.
